discoDSP Knowledge Base - Frequently Asked Questions

Question 1

EULA and Demo Version Restrictions

Accepted Answer

Demo versions are restricted to non-commercial use only. Registered products have no commercial usage limitations.

Question 2

Accessing Product Updates

Accepted Answer

Most products now include built-in registration and update checking. Simply register your demo and check for updates directly from the plugin menu to get downloads instantly. You can also download updates from any product page or check your licenses and activations in your Members Area. The Members Area also shows the status of each of your products: available, update ready, or end of life. We usually send advance notice by email before a version reaches end of life if you are subscribed to our mailing list.

Question 3

Support Policy

Accepted Answer

Each purchase includes 2 years of standard support, counted from your date of purchase. When a new major version ships (for example 2.x to 3.x), the previous major version stays downloadable and upgrade-eligible for 2 years from that release date. These are two separate periods: your support window starts when you buy, while the previous version's window starts when the new version is released. Only the immediately previous major version is covered. After that window closes, the version reaches end of life: no further downloads and no upgrades. Activation is the exception, and your license remains valid. Each .key file holds your registration data for the computer it was activated on, so it is not transferable between machines, but the activation server keeps running: you can still generate a new .key for a new computer or after a system rebuild, within the usual limit of three computers per license. What ends is our hosting of the downloads, which is why we recommend keeping your own backup of the installers, along with your .key files. Extensions may be possible depending on the circumstances, so please contact support if you need one.

Question 4

License Transfers

Accepted Answer

License transfers are available for a one-time fee of $19 and can only be performed once per license. To initiate a license transfer, please contact our support team, and we'll guide you through the process.

Question 5

Multi-Computer License Usage

Accepted Answer

Each license allows activation on up to three computers owned by the same license holder. This supports our macOS, Windows, and Linux builds.

Question 6

Update Pricing Structure

Accepted Answer

All minor updates (e.g., v1.0 to v1.x) are provided free of charge. Major version releases (e.g., v1.0 to v2.0) may require a paid upgrade. Upgrade pricing is available to eligible customers for 2 years from the new version's release date, matching the window described in our Support Policy.

Question 7

Copy Protection System

Accepted Answer

Our products use serial number authentication with one-time internet verification during activation. After that, your license is stored locally on your computer as a .key file in your Documents > discoDSP > Product name folder (or ~/Library/Application Support/discoDSP/ on macOS), and tied to your main hardware ID (CPU/motherboard), not to accessories or hard disks. This means the software works completely offline after activation, you can backup and restore your license file on the same computer without reactivating, your license survives system backups and restores on that computer, and there are no constant internet checks or tracking.

Question 8

Plugins Not Appearing in Logic Pro

Accepted Answer

Try rebooting your computer first. If that doesn't work, force quit the AudioComponentRegistrar process with 'sudo killall -9 AudioComponentRegistrar'. You can also delete AudioUnitCache folder and com.apple.audiounits.cache file from ~/Library/Caches, then reboot. As a last resort, delete cache files from ~/Library/Caches/com.apple.logic10/ and preference files from ~/Library/Preferences/, then restart your Mac.

Question 9

GUI Image or Bliss File Import Issues in Linux

Accepted Answer

The application needs to access files in your Documents folder via xdg-user-dir DOCUMENTS but the xdg-utils package might not be installed. Install xdg-utils using 'sudo apt install xdg-utils'. If issues persist, manually set the path by editing ~/.config/user-dirs.dirs and adding XDG_DOCUMENTS_DIR="$HOME/Documents", then log out and log back in.

Question 10

Bliss Sampling Truncated Soundbanks

Accepted Answer

Some virtual instruments like Kontakt and UVI Workstation implement offline sampling protection that interferes with resampling in Bliss plugin versions. The solution is to use Bliss standalone application with virtual audio and MIDI routing. On macOS, use BlackHole for virtual audio routing. On Windows, use loopMIDI and VB-Audio Virtual Cable. This bypasses offline sampling protection effectively.

Question 11

Plugin Can't Load SF2

Accepted Answer

Some SF2 files contain multiple programs which can cause issues. Use a SF2 editor like Polyphone (free and open-source) to extract the desired program from the SF2 file and save it as a single program. Download Polyphone from polyphone-soundfonts.com, open your SF2 file, select the program you want, right-click and select Export Soundfonts, then save the new SF2 file containing only the desired program.

Question 12

Installing discoDSP Plugins on Debian-Based Linux Systems

Accepted Answer

Install the .deb package using 'sudo dpkg -i ProductNameLinux.deb' followed by 'sudo apt-get install -f' to fix dependencies. The package installs to /opt/productname/ including standalone application, VST2 and VST3 plugins, desktop menu entry, and terminal command symlink. Configure your DAW to scan /opt/productname/ for plugins. Launch standalone via application menu or by running the product name in terminal.

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macOS-Einrichtung

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Verwenden Ihrer Plugins

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In Ihrer DAW

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DAW erkennt Plugins nicht

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